Our commitment is to provide professional-grade salon tools that enhance your service quality and streamline your workflow. If any item arrives defective, damaged, or otherwise fails to meet the performance standards described, you deserve a straightforward, stress-free resolution. Below is a clear, step-by-step guide to returning or exchanging your professional salon instruments.
1. Identifying an Issue
Upon receiving your tools—whether shears, clippers, styling chairs, or sterilization cabinets—carefully inspect each component before first use. Should you observe any of the following, please initiate a return request:
- Visible cracks, bends, or breaks in metal or plastic parts
- Blades that fail to cut smoothly or show misalignment
- Electrical units that do not power on or produce abnormal noise
- Accessories missing from the original package
- Cosmetic defects that impair aesthetics or function
High-resolution photographs or a short video illustrating the defect, alongside a shot of the original packaging, will assist in expediting your request.
2. Submitting Your Return Request
To report a problem, email our Support Team with:
- Order Number and Product Name(s)
- Description of the Issue in plain terms
- Visual Evidence (photos/videos) highlighting the defect
- Preferred Resolution (replacement, component-only exchange, or store credit)
Expect a response within 24–48 hours confirming receipt and guiding you to the next step.
3. Receiving Your Return Authorization (RA) Code
Approved reports receive a unique RA Code. This code links your return to the original purchase for seamless tracking. Please wait for this code before shipping any items back. Returns sent without an RA Code may face processing delays.
4. Preparing Your Return Package
Proper packaging ensures your tools arrive in the same condition you documented. Follow these guidelines:
- Use Original Packaging When Possible
The factory box, foam inserts, and protective sleeves are designed to safeguard precision instruments. - Alternate Packaging
If the original materials are unavailable, select a sturdy corrugated box at least 5 cm larger in every dimension. - Secure Fragile Components
Wrap scissors, blades, or glass components (e.g., lamp covers) in bubble wrap or foam sheeting. - Contain Loose Parts
Place attachments—nozzles, comb guides, brush heads, or keys—in a sealed plastic bag and tape it securely to the interior. - Include Documentation
Insert a printed copy of your RA Code and order summary within the box to help our inspection team match the return swiftly. - Label Clearly
Affix the RA Code on the box exterior with a printed label or permanent marker.
5. Shipping Your Return
Choose a reputable carrier that offers tracking and insurance equal to the item’s purchase value. Barring incorrect shipments or items damaged before delivery, return shipping costs fall to the customer. Retain your shipping receipt and tracking details until your return is confirmed received.
6. Inspection & Evaluation Process
Upon arrival, our Returns Team logs the package under its RA Code and undertakes a multi-point inspection:
- Item Verification
Confirm the model, serial number, and any customization details match the original order. - Physical Assessment
Examine metal surfaces for cracks, plastic housings for warping, and upholstery for tears or stains. Test mechanical functions—blade alignment, motor operation, hydraulic pump response, UV lamp illumination—against factory standards. - Component Audit
Ensure all accessories, such as spare blades, inserts, or cleaning tools, are present and undamaged.
This thorough evaluation separates manufacturing or shipping defects from normal wear or misuse.
7. Resolution Options
Once inspection is complete, you will be offered one of the following:
- Exact Replacement
We ship a brand-new unit of the same model, factory-tested and ready for professional use. - Component-Only Exchange
If only a part—blade set, motor assembly, hydraulic valve, or LED driver—is defective, we send that component alone. - Alternate Exchange
Select a different model or configuration of equal value if your original item is unavailable. - Store Credit
Apply the refunded amount toward any future purchase of physical products within our salon tools collection.
Specifying your preferred resolution when you first report the defect helps us expedite your request.
8. Special & Customized Equipment
Customized or limited-run items—such as engraved scissor sets, bespoke upholstery, or branded cabinets—receive individual assessment. Returns on these may require additional lead time due to their tailored nature. Consumable supplies—sterilization pouches, replacement filters, or desiccant packs—qualify for exchange only if returned unused and in original, sealed packaging.
9. Communication & Follow-Up
Transparency is vital. You will receive email updates at each milestone:
- RA Code Issued
- Return Received
- Inspection Complete
- Resolution Implemented
Questions at any stage? Simply reply with your RA Code for direct support.
10. Recommendations for a Smooth Return
- Inspect Immediately: Check your items upon arrival to catch issues before any use.
- Document Thoroughly: Photos and videos minimize back-and-forth and speed approval.
- Preserve Packaging: Original boxes and inserts not only protect tools but also demonstrate authenticity.
- Follow Care Instructions: Proper cleaning and maintenance prevent user-induced damage from being mistaken for defects.
11. Our Pledge
Your professional success depends on reliable tools. By simplifying returns and offering flexible resolutions, we help you maintain uninterrupted service quality. Each returned item teaches us how to refine our products—and our process—so that every tool you order meets the exacting demands of modern beauty and barbering professionals.
Thank you for trusting us with your craft. We stand ready to resolve any issue—swiftly, fairly, and with your salon’s best interests at heart.